Grievance Officer

If you have a complaint about Larkgrass, about your data, content on the service, or how we handled something, write to our Grievance Officer.

How fast we answer

We acknowledge complaints within 24 hours and resolve them within 7 days. Requests to remove unlawful content are handled within 36 hours, and complaints about intimate images or impersonation of you within 2 hours.

What to include

• Your name, and the email address of your Larkgrass account if you have one.
• What the complaint is about, with links, dates or screenshots that help us find it.
• What you'd like us to do.
• For urgent removal requests (intimate images or impersonation), start the subject with URGENT.
• For a copyright complaint: the work, where it appears on Larkgrass, and a statement that you believe in good faith the use isn't allowed.

For help with the app, write to support@larkgrass.com; for payments and refunds, billing@larkgrass.com. See also our Terms and Privacy Policy.